These guys are so good it's almost unreal. I would put money on them beating anyone on price, quality, AND communication. (1) You'll deal directly with a service manager who is a master mechanic and takes full ownership of your case. (2) You can trust them to be honest about what does and doesn't need to be done. (3) They won't gouge you with weird charges for things like bolts and 10% "disposal" fees... Christian Brothers, which does solid work, quoted me $5k for a job Broadway did for half that. They spent about a dozen hours over 3 days changing out my Explorer's water pump and timing chains, and Jim called me several times before the scheduled appointment to ensure that they had all the parts ready to go. Jim called half a dozen times and texted me pictures while working to keep me informed, and, for a very reasonable fee, they troubleshot, researched, and corrected a weird relay issue that was caused by another repair shop. Compared to shops like AutoNation where your vehicle will sit for a week before anyone bothers to look at it, there should actually be a different word for what these experts are. It's not fair to call them both mechanics.
You are way to kind Ian. We are replacing the water pump and timing chain components with the engine in the vehicle. No need for removal, there is just enough room to get it done.
- Broadway Estates Conoco